Editors Note: Using your NDIS support package to employ directly your own personally chosen disability support workers is a great freedom and gives you far more choice and control over your own care and life. However the paperwork and legal requirements can be seen as overwhelming. The HireUp service offers a solution and is well worth investigating.

We often get asked whether people can use NDIS funding for personal care and support services to find, hire and manage support workers through our platform.

The simple answer is: yes, of course!

But if you are thinking of choosing your own workers through Hireup, there are a few details about how the NDIS works you should be aware of.

When you’re allocated NDIS funding, you’ll be presented with three options for how you’d like to use the money. These options are:

  • Leave your funds with the NDIA and they’ll pay invoices from service providers for you;
  • Choose a third-party professional Plan Manager who will help you identify locally available service providers and then pay them on your behalf; and
  • Self-manage, in which case you’ll be advised to set up a bank account solely for NDIS deposits in, and payments out (not mandatory, but advisable).

It’s important to know that you can mix’n’match with these options. It’s entirely your call – you can leave some funds for certain services with the NDIA and/or a Plan Manager for instance, and choose to self-manage others.



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For many people, self-management can sound pretty daunting. It can involve becoming an employer and dealing with things like worker tax deductions, superannuation, pay slips, insurance and so on (as the NDIS website states, for example).

But it doesn’t have to be. If you manage your support workers through Hireup it’s actually really straightforward. Hireup is the employer and takes care of almost all the paperwork and admin for you; all you have to do is choose who you want to work with and tell us how much you’d like to pay them – based on our price guide – and we’ll prepare the invoices and send them to you for payment.

Hireup is not registered with the NDIS at this stage because it restricts the choices available to those seeking support through our platform. While we have a base pay rate for workers to maintain quality and safety measures within our community, we don’t cap the amount you can pay your workers. If we registered with the NDIS we would have to do this and ultimately restrict choice and control for people with disability. Which goes against everything we believe in.

That said, we’re working with the NDIA to figure out a way for us to become accredited without compromising our values.

It’s important to know that we are able to support all forms of funding as we work towards accreditation. If you decide to leave your funding with the NDIA, you can still use Hireup to manage your support worker roster. All you have to do is tell the NDIA that you want to self-manage the part of your funding allocated for personal care and support services (as opposed to money for disability equipment say, or therapy services).

If you decide to go with a Plan Manager, Hireup is also completely accessible to you. Again, you just tell us how much you wish to pay your workers and we’ll prepare invoices to be sent directly to your Plan Manager for payment.

We hope this info helps, but if you have any questions please don’t hesitate to call us on (02) 9113 5933.

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This article was sourced from the website HireUp Blog - Manage Your Own Support Workers (full copy) and the original article can be found at Paying for support work with NDIS funding.



HireUp is an online platform that gives people with disability the power to choose, hire and directly manage their own support workers.

HireUp is the easy alternative for Australians with disability to find, hire and manage their own support workers.

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