Editors Note: A full review of the NDIA’s implementation of the new IT system for administering the NDIS has finally been ordered by the Minister. This MP is portraying the review as a slap in the face to disabled people though, because the Minister has taken so long to order it and take action on the NDIA’s IT debacle.

However I’m not so sure that the mistake of not stepping in earlier to ensure the IT errors were fixed more rapidly means the good step of a full review is a slap in the face. A full review is required to find out what the NDIA did wrong, and why the fixes have taken so long to implement. I agree the whole implementation was a complete debacle but hopefully this review can provide some answers to us all.


A South Australian state MP has criticised the timing of a review into problems with the new computer system for the National Disability Insurance Scheme, describing it as a “slap in the face”.

Providers have reported records going missing, an inability to process payments, and in some cases, overpayments.

Federal Social Services Minister Christian Porter announced a review on Friday night but said the main problems have been fixed.

Dignity for Disability MP Kelly Vincent said the problem was identified weeks ago, and said announcing a review instead of simply rectifying the issue was an insult to those who had been affected.

“It’s a slap in the face to people with disabilities who have potentially gone without services over the last few weeks and service providers who haven’t been paid,” she said.

“We’ve known for eight weeks what the problem is and that is that the system isn’t working.

“It’s a slap in the face to not say anything during that whole time and then come out at 8:00pm on a Friday night when barely anyone is going to be listening to announce a review.”

Ms Vincent said she wanted to know how much the review was going to cost.

“It already has enough detractors without the scheme basically imploding on itself because of this IT debacle,” she said.

“So while we understand there are going to be teething problems, we think it’s very concerning.”

Review ‘appropriate’ to prevent recurrence

Mr Porter said the review would be carried out independently and

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